Exchanges & Shipping
We accept exchanges within 30 days of the original purchase. Customers may exchange for another product of equal or lesser value, or for store credit in the form of a digital gift card. The item being exchanged must be unworn, unsoiled, unaltered, and unwashed, and must be in sellable condition with its tags attached.
To begin an exchange, email us at email@example.com with your name and order number, and we will guide you on the next steps. Because of the small-batch nature of our collections, we cannot guarantee that the item you want to exchange for will be in stock, but we will do our best to accommodate your request. We will process the exchange once the original purchased item is received, inspected, and approved.
The customer is responsible for all exchange shipping costs, which includes shipping the original item back to us as well as shipping the new item to you (if exchanging for another physical item). If exchanging your item for another physical item, please include cash or check (written to "Keha LLC") for $8 USD in your package with the original item to cover shipping of the new item to you.
Keha LLC is not responsible for lost or stolen packages, or packages mailed to the wrong address.
We do not accept returns.
Defects and damages can happen. If you receive a damaged item, we are so sorry! Notify us within 7 days at firstname.lastname@example.org so that we can assess.
We ship within Hawaiʻi and the Continental U.S. Please allow 1-2 weeks for processing and shipping. Shipping rate is determined by weight. You can also select a flat rate of $8.
Keha is not responsible for shipping delays or additional costs due to customer's incorrect address entry. If a package is lost due to customer's incorrect address entry, a refund and/or credit will not be given. We will do our best to work with USPS and the customer in recovering the package. The customer will be responsible for all re-shipping costs.